Official remote support from Grupo SNB - Access only with your authorization
Strengthening the security section is crucial to maintain customer trust and comply with data protection regulations. Through this quick guide to receive remote support, you can follow these simple steps while maintaining an active phone call with our support technician.
Security and Liability Warnings
1
Identification and Mandatory Phone Communication: Remote assistance is only provided if you have initiated an active and direct phone communication with a technician from our company. If you receive an unexpected connection request without having called, do not accept it and hang up immediately.
2
User Responsibility (Monitoring): The technician's intervention is under your full responsibility and supervision. You must monitor in real time all actions the technician performs on your computer.
3
Our technicians do not need access to sensitive information such as personal folders, passwords or financial data; you should not authorize the opening of such items.
4
Data Protection: As a user, you are responsible for supervising the session to ensure that the intervention is limited solely to resolving the reported issue (GDPR/LOPD). No personal data is stored.
5
Immediate Termination: If you wish to stop the session, simply close the AnyDesk window or click the disconnect button.
If you would like more information about this, please contact us at [email protected]