Services

Call Center

Special management system with high retention rate and outstanding service level

Experience at the service of your brokerage

We have a special Call Center management system that guarantees a very high retention rate, enabling an outstanding level of service.

We offer all our experience to other brokers, with the schedules the client desires.

Horarios flexibles

Todo esto y mucho mas con los horarios que el cliente desee

SERVICES

Sales and after-sales support

Complete support for brokerage clients and employees in sales and after-sales processes

Quotations and issuance

Quotation preparation and online policy issuance directly from the Call Center

Incident resolution

Professional and efficient management and resolution of incidents

Endorsement issuance

Processing of endorsements and policy modifications on behalf of the brokerage

Collections and refunds

Systematic campaigns for receipt return management and collections

Portfolio retention

Broker change campaigns and policy retention to protect your portfolio

MORE SERVICES

Policy reassignment due to portfolio cleanup
Client notification of cancellations
Telephone-based quotation management
Special campaigns (cancellation causes)
Comprehensive call center statistics
Voicemail and network phone numbers
Recording of inbound and outbound calls

Need to outsource your customer service?

Contact us to learn about our Call Center services

Contact us
915 159 006

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